Secure Trading has an unrivalled reputation within the payments industry for excellent customer service and support. Should you need to contact us with a support query we know how important it is for you to be able to speak to someone quickly, to receive personalised, knowledgeable communication and to resolve your problem as efficiently as possible. That’s why when you call us we answer with our own qualified and experienced staff.

In this section of the website you will find comprehensive support documentation, frequently asked questions, tutorials and a glossary to assist with the setup and ongoing management of your Secure Trading account.

If you need to speak to a member of the team directly, we are available to answer your questions from 06:30-23:30 Monday to Friday. Our systems are also monitored 24 hours a day 365 days of the year and in the unlikely event of there being any issues, our emergency on-call staff respond and deal with the situation.

Top FAQs

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Where is the File Manager?

This will be available only to users that have a qualifying User Role, 2-Step Authentication and a valid IP address listed on their username.

I am looking at additional payment methods. What do you support?

We support many Additional Payment Methods (APMs) such as ApplePay, PayPal, AliPay, Sofort and PaySafe.  A comprehensive list of supported APM’s is available from our website

What additional fraud services do you offer?

We integrate with ACI ReD Shield which anticipates and responds to changing patterns of fraud ensuring Secure Trading’s merchants remain protected in all environments. You can find documents for Payment Pages, XML, and JSON on our website. Please contact your account manager for further details regarding this additional service.