Support

A new kind of merchant acquirer that goes beyond simply processing transactions.

 

Should you need to contact us with a support query we know how important it is for you to be able to speak to someone quickly, to receive personalised, knowledgeable communication and to resolve your problem as efficiently as possible. That’s why when you call us we answer with our own qualified and experienced staff.

In this section of the website you will find comprehensive support documentation, frequently asked questions, tutorials and a glossary to assist with the setup and ongoing management of your Secure Trading account.

If you need to speak to a member of the team directly, we are available to answer your questions from 06:30-23:30 Monday to Friday. Our systems are also monitored 24 hours a day 365 days of the year and in the unlikely event of there being any issues, our emergency on-call staff respond and deal with the situation.

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