FAQs

This section of the website contains links to all the technical documentation and guides you need to set up your website to accept online payments, as well as answers to the most frequently asked support questions.

Information here is divided according to the platform you are using – payment pages, Secure Trading API (STAPI), or web services. The most popular documentation and FAQs are listed below.

If you need to speak to a member of the team directly, please call 01248 672050 or email [email protected].

Top FAQs

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Where is the File Manager?

This will be available only to users that have a qualifying User Role, 2-Step Authentication and a valid IP address listed on their username.

I am looking at additional payment methods. What do you support?

We support many Additional Payment Methods (APMs) such as ApplePay, PayPal, AliPay, Sofort and PaySafe.  A comprehensive list of supported APM’s is available from our website

What additional fraud services do you offer?

We integrate with ACI ReD Shield which anticipates and responds to changing patterns of fraud ensuring Secure Trading’s merchants remain protected in all environments. You can find documents for Payment Pages, XML, and JSON on our website. Please contact your account manager for further details regarding this additional service.