Will my site reference remain the same?

No. Once we have copied your details across to our new platform, you will receive brand new test and live site references.

How long does it take to receive the new platform credentials?

Once [email protected] have received the request you will have your new credentials within 24 hours.

Do I have to request to go live?

No, your new site reference will be live and active as soon as you receive it and you can start running live transactions immediately.

How do I get a new account on the new platform?

Email [email protected] with your ST2K platform credentials and we will reply with all the new details.

Does it cost anything to move to the new platform?

No, there are no additional charges to move across to the new platform.

What is 3-D Secure?

3-D Secure is like a Chip & PIN for online purchases designed to protect the consumer and merchant by asking a secret password and a personal message during the transaction process. Developed by Visa (Verified by Visa) and MasterCard (SecureCode) and used by most retailers, it has rapidly become a widely accepted standard.

Why do I get “Internal Server Error” when clicking on the virtual terminal in MyST?

The username you have created might not have been allocated any site references, meaning it has no access to any accounts. To rectify this, select “User Details” and search for the username, then click “Allocated Sites”. Ensure you press the green arrow against the site reference to send this over to the allowed site references for that user, then click save changes. For more information, please refer to the MyST User Guide.

I’ve forgotten my administrator password, what do I do?

You would need to email [email protected] in order to reset the password. Please provide both the username you need the password resetting for, and the site reference of the account you are using.

Can I allow individual access to the MyST area i.e. provide each user with their own login details?

You can set up different usernames through the MyST area and provide these with their own unique roles in the system, such as full access, view only access, developer only access etc. For more information, please refer to our MyST User Guide.

I get “Invalid Site Reference for Alias” when sending a Web Services request. What is the issue?

Please ensure that the “alias” you pass in the XML request is your Web Services username, rather than the Site Reference of your account.