Can I setup a Redirect?

Yes; you can setup a Redirect (GET) so the customer (and fields) are sent back to your platform at the end of the transaction. More information can be found in section 1.4 of the Payment Pages setup guide. More information can be found in the Rule Manager documentation.

Can I update my own system when an order is placed through Secure Trading?

Yes; you can setup a Notification (POST) to send data back to your system at the end of the transaction.  More information can be found in the Rule Manager documentation.

Is it possible to run concurrent versions of Secure Trading API at the same time on the same server?

Provided you keep them separate on your server (and separate the versions of Java if relevant), then yes; this is possible.

Error Message: XML: org.xml.sax.SAXParseException: Premature end of file.

The most likely cause of this error is when a carriage return does not exist at the very end of the XML file, or the XML file is truncated before the end.

Error Message: Request aborted: Unable to send to gateway javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure.

This is usually caused by your STAPI client not running when you attempt to send the request through.

I get “401 Authorization Required” when sending a Web Services request. What is the issue?

The most likely cause of this would be incorrect credentials in your Web Services header, or you are using a username that is not setup as the Web Services role.

I get “Invalid Site Reference for Alias” when sending a Web Services request. What is the issue?

It is likely that the Site Reference quoted in your XML is not linked to your Web Services username, or the value you are passing for ALIAS in the XML is invalid (it must be the Web Services username).

Can I allow individual access to the MyST area i.e. provide each user with their own login details?

Yes, the Site Admin (main user) can create other users and provide them with their own access levels. We strongly advise that you use individual logins as you may require this for PCI accreditation, and this will also log which username has performed an action.

I’ve forgotten my administrator password, what do I do?

Send an email to [email protected] from an authorised contact, provide your MyST username and request a password reset.