I am seeing AUTH CODE: TEST when processing payments.

You are currently processing on a test account; you will need to ensure you request for your main account to be switched live and that your code is pointing to the correct site reference.

EG:  mycompany67890 instead of test_mycompany67891

Why is no money being paid into my bank account? I put my website “Live” a week ago.

If your account is live, and your transactions are settling as expected, please speak to your acquiring bank.  If you are unsure of this, please call Support and we’ll point you in the right direction.  You would need to speak to your acquiring bank to find out where they are paying the money into.

I’m getting the following error “No account found” what might cause this?

You are trying to process a card type / currency / account type (ECOM / MOTO etc) that your account isn’t setup to process.

Can I accept multiple currencies on my site?

Yes, but this depends entirely on your acquirer.  Please speak to support for more information.

Which shopping carts can I use with Secure Trading?

We support many shopping carts such as Magento, PrestaShop, WooCommerce and OpenCart. A list of supported shopping carts is available from our website.

Am I able to customise the appearance of my pages?

Absolutely; version 2 of payment pages allows for full HTML customisation.  More information can be found HERE.

Am I able to have multiple Payment Pages on one account?

Yes, you can; more information can be found in the Payment Pages guide HERE.

My payment page is not displaying any card types.

This means that you either have no Merchant Number configured yet, or you are passing through a currency or type (ECOM / MOTO) that your account isn’t configured to process.

When I pass a payment for a particular currency, no card types are displayed on my payment page.

This simply means you are not setup for this currency; please contact Support for more information.

How do I set up email confirmations of an order?

This is done within MyST. Please refer to the Rule Manager documentation for more information.