This will be available only to users that have a qualifying User Role, 2-Step Authentication and a valid IP address listed on their username.
There is a fully integrated Re-Auth button that is available at the bottom of every transaction you have processed in MyST, allowing you to re-attempt another payment against that card.
|Please note: re-authorisations will not include the Security Code. You may be charged extra fees from your acquiring bank, please check with them before re-authorising!|
Yes, these features are fully supported.
These will be sent out by the support team once they’ve been set up after your contract has been signed with your account manager. Account Credentials are usually supplied within a 48-hour period.
Yes, you must send an email to [email protected] requesting for your account to be switched into live mode.
|Please note: this is only possible after you have received the email informing you that your merchant number has been successfully tested!|
In most cases 3-D Secure is not mandatory, but is highly recommended. It is however compulsory when processing Maestro cards. Some acquiring banks require that you use 3-D Secure. Please check with your acquiring bank before making any decisions on this.
Send an email to [email protected] from an authorised contact, provide your MyST username and request a password reset.
Yes, the Site Admin (main user) can create other users and provide them with their own access levels. We strongly advise that you use individual logins as you may require this for PCI accreditation, and this will also log which username has performed an action.
This is done within MyST. Please refer to the Rule Manager documentation for more information.
Yes, but this depends entirely on your acquirer. Please speak to support for more information.
You are currently processing on a test account; you will need to ensure you request for your main account to be switched live and that your code is pointing to the correct site reference.
EG: mycompany67890 instead of test_mycompany67891
You are trying to process a card type / currency / account type (ECOM / MOTO etc) that your account isn’t setup to process.
If your account is live, and your transactions are settling as expected, please speak to your acquiring bank. If you are unsure of this, please call Support and we’ll point you in the right direction. You would need to speak to your acquiring bank to find out where they are paying the money into.