De Vere Group cuts costs and enhances customer service with online payment solution from Secure Trading
De Vere Group, operator of hotels, conference & training venues, golf clubs, luxury lodges and many other facilities across the UK, has implemented a solution from Secure Trading, the UK’s leading independent payment processor, to enable fast and secure online card payment services across its booking engines and websites.
Since the implementation, customers can now complete bookings faster and easier than before, enhancing the overall customer experience. De Vere Group staff no longer have to manually download bookings, take the payments or encrypt the credit card numbers, as this process is now automated via the Secure Trading solution – a benefit that has drastically reduced administration costs. Another plus is that customer payments also reach De Vere Group’s bank accounts quicker.
Joanne Stanford, Group IT Director at De Vere Group, comments: “We were looking to introduce an online payments system and wanted a partner that could work well with our web agency in terms of build as well as providing full PCI compliance and 3-D Secure validation. Having worked with Secure Trading on other projects for three years and recognised its customer-centric approach, we quickly realised it was the perfect partner. Secure Trading has provided an excellent level of service throughout the process, from the initial account set-up to the launch, and the support team is among the best I have ever worked with.”
De Vere Group’s partnership with Secure Trading first started three years ago with the launch of “Instant Meetings”, an online booking tool with which De Vere Group customers can arrange day meetings. The relationship was extended via the creation of De Vere Club – the fastest growing golf membership in the UK – which enables members to sign-up and manage their account online, including initial payments. Now, the online payments solution for bedroom bookings offers further capabilities and serves to further enhance the relationship.
Tim Allitt, Head of Sales and Marketing at Secure Trading, comments: “De Vere Group is continuously improving and expanding its online booking processes, and with online bookings for events, Golf Tee-Times, dining and lodges all due for launch shortly, Secure Trading will guarantee successful operations by providing payment solutions that enable fast and secure payment at all times”.