Help & Support

This section contains answers to the most frequently asked Support questions and all the technical documentation you require.

SecureTrading has a reputation within the industry and among its customers for excelling in customer support and customer service. In fact, 94.2% respondents of a recent SecureTrading Merchant Survey rated the level of Support as Excellent, Very good or Good.

Looking after our customers' interests and requirements is an integral part of our company ethos and is something we have done very well for many years.

We believe in efficient, personal and personalised communication with all our customers.

We don't believe in automated voicemail, voice response systems, premium rate telephone numbers, e-mail only communication, outsourcing, overseas call centres or any other inhibitor to efficient customer service: when you call SecureTrading’s Customer Support Centre we answer with our own qualified and experienced staff.

However, if you need to speak to our Support team, please call 01248 672 050 or email support@securetrading.com.